Switched from BT to Plusnet, activation day today 19th May. My activation date was the by midnight on the 21st but never happened. Blue Light. You should be able to contact BT via this page here: Contact BT | Call us or chat online | BT Help. If you need any further help please let us know. I was watching a Twitch stream at the time it went down. Does anyone know what we can do? We. @Louise_E, We've been there: 1) spend an hour on hold, 2) get through to be told you don't know anything, 3) and it's BT's fault (at the last minute) 4) you assure us of a call back the next day with an update 5) late in the day, we stop waiting and call the telephone team again, 6) return to step 1. Thanks, Viki. Improve your internet connection, whether it’s slow or you can’t connect. The engineer came and there was no issues raised however the activation did not occur. Skip Navigation. The explanation I was given by the broadband team was that the BT open reach database of addresses and phone numbers was corrupted so that they could not be sure which number was being assigned. It is now the 22/03 and I still cant activate it. We moved from Sky to BT after they failed to activate our broadband. . Welcome to this user forum for BT Retail phone and broadband customers. Announcements, Guides & Community Updates; The Lounge; BT. If you're watching on a BT TV Box, to watch on 2 devices at once you'll need to leave the NOW channels and start watching on the NOW app. Broadband / BT Fibre broadband / Activation Delay; Options. that shouldn't be an issue (having just performed a speed test here, on a different. She has been with BT for landline for years (well over 30 years). Thanks for posting back @haggisbasherman. You’ll still be able to use a mobile phone, just make sure you keep it charged at all times. . Ask the BT. Hi Sorry to hear that there's been issues with your broadband installation. I have today had my full fibre 500 installed after being with sky for 4 years and recieving terrible speeds on there super fast broadband. In a live chat yesterday with someone from BT they said activation would occur by 23:59 on 1st (it didn't). 16th December - Not c. Installation for BT’s Fibre broadband (previously known as BT Infinity) is usually free. However by restarting the O. Xbox Game Pass Ultimate Add-On (the “Xbox Add-On”) is an Add-On for existing BT Consumer Broadband customers and provides you with access to the Xbox Game Pass (for use on games console and Windows 10 PC), Xbox Live Gold (for use on games console only) and Cloud Gaming (beta) (for use on a compatible. Your options. Or there might be a problem with your broadband. Reading the posts above, it sounds like many others have had the same problem as me. If your existing broadband or landline service stops working, you simply need to report the problem to your provider. However, I am curious. Check BT Broadband service status. Community; Community; Announcements. A steady blue means that the Hub is connected to your broadband. I live in Hawksworth just in the outskirts of horsforth. Hi Guys, Decided to switch to Vodafone broadband due to them being much cheaper than BT and could provide it as quick as BT. Today is 12th of September We are still without Internet. BT Virus Protect app. Find out about any planned maintenance work or known network issues that may be affecting services in your local area within the UK. I have been advised that as I am switching from BT to Sky there is no need for an engineer to visit or set anything up as both companies use the same BT Ope. If you’ve spoken to a phone or broadband provider and they’ve said you can’t order this, please get in touch with us. Flexible and affordable sim only deals with no contract. I ordered a bt package on the 9th of february and have had my orders cancelled 6 times, i have had to call everyday to check that the a new order has been accepted, i was promised my bt broadband activation date for the 28th of february but the day before they cancelled my order again, the customer. As of the 1st June 2023, BritBox is no longer available to purchase on BT TV as a monthly rolling add-on. . Fix a problem Fix broadband problems Broadband and wi-fi Improve your internet connection, whether it’s slow or you can’t connect. Registered: 21-04-2017. 24 month contract. You should not have contacted Sky to cancel, BT (or any ISP) would have handled that. Connect to your BT broadband hub over wi-fi or use the 1. Get support for BT Broadband, Mobile, Landline, and TV with our knowledge base, or contact us directly via our live web chat or customer service line. Hi, My broadband was supposed to be activated when I moved home on the 14th June; however, as of yet, I have an active phone line, but no broadband. My activation date was Friday 28th (yesterday). Broadband light is off: There is no signal. We have had FTTP for about 4 years for broadband but were only switched to Digital Voice a few weeks ago. I got confirmation from both BT and Sky that my phone line and broadband woul. . Welcome to this user forum for BT Retail phone and broadband customers. Ie the discovery+ activation link (which is in an email) taking the user directly to the My BT landing page, and the landing page not containing further info. BT Help is the place to come for support with all your BT products and services. If an engineer is not required, your service will begin operating before midnight on the day of activation. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. LukeH2022. Rung BT who says there was a problem with open reach software and I will be activated by midnight tonight. . If the cable plugged into the DSL socket on the hub is plugged into the 'dsl' socket on the microfilter. 15th December old BT broadband line disconnected. If it is, troubleshoot your broadband or call us at 0800 800 150. BT however has failed too, our landline is working but our broadband is not. I ordered BT fibre broadband to my new address on 5/7/23. BritBox is an on-demand streaming service for UK TV boxsets. Re: Activation Date/BT already a nightmare. We supply network services to more than 650 service providers, for example Sky, BT, Vodafone, and TalkTalk, who use them to bring broadband packages to you. I followed the steps that came with the equipment, but th. by OmegafanX on 08-11-2023 12h02 Latest posted on 09-11-2023 8h32 by OmegafanX. . Customer Service: Ensuring your broadband provider has good customer service means if you experience any issues you’ll be in safe hands. Hi all, Ordered my hub on the 11th November and it was delivered on the 18th. Activation was supposed to be yesterday (11th Sept). Ensure that your BT Business Broadband service activation date has passed. 24 month contract. You’ll still be able to use a mobile phone, just make sure you keep it charged at all times. Check BT Broadband service status. BT add on. BT had a date of 15th September, the guy in the Vodafone store near me said they can definitely do 14th September and he can even see that on the screen. I was watching a Twitch stream at the time it went down. Hi A relative is looking to move from Sky FTTC to BT Full Fibre with Digital Voice (keeping phone no. Existing customers will continue to have access to BritBox on BT TV as usual. Hi I moved to a new house with planned service activation for 30. It has fibre to home. Terms apply. - View the status of a broadband of landline fault - Divert calls to another number whilst your line is being repaired - Re-arrange an engineer appointment to fix a landline Back to top Step 2. 20-02-2023 04:51 PM. 1. Average speed* 67Mbps. If you have Full Fibre broadband you'll probably have an Optical Network Terminator (ONT) box in your property. I'm a brand new BT Inifinity customer and things are already not going well at all. BT Fibre broadband / BT activation date passed. Buy this deal See all BT deals. Months passed and i forgot about the activation code i was waiting for and then tried to use the card in December. . Checkout now. This process can take up to ten days. Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Sounds like you have a very similar issue to me regarding activation and going through the forum here it seems to be a very common theme from BT not providing activation when they say they will and we end up waiting weeks. 20 Nov 2023 04:11 PM. You can also watch Prime Video on thousands of eligible devices, such as. This activation date was then missed with BT customer services say there had been a. You can set up. It's time. That is where your problem started. Shortly afterwards i received the reward card and it stated on there to await the activation code. Call BT. Find out call charges and balance. The Phone lines socket is to connect a phone to if you use the Broadband Voice phone service, however if this is mistakenly connected to a phone line it can induce a buzzing noise on the line. Once completed you could have requested a new phone number. 3. BT are supposed to activate my home broadband on 15/06 . We do work closely with Openreach to assess what lines are already at each property and if there's room in the green cabinet to accommodate us. . There are apparently issues for sky subscribers also. I had an activation date of Apr 26th, but there is no connection. Broadband activation issue. You have been temporarily locked out. com & Community; Broadband. That's not happen. This was closely followed by Stockon-on-Tees, with a download speed of 166. From the UK: 0800 800 150 (free from landlines, mobile costs may vary) Lines are open from 8am-9pm UK time on Monday-Friday, then 8am-8am UK time on weekends and UK bank holidays. I have tried to order Broadband only connection from BT I did this on 30th of November and was given an activation date of 14 Dec A few days before that a warning appeared on the order page, that something was wrong, but a team of specialists was working on it and the activation would still happen o. 99 delivery charge for your BT router. You can easily connect the hub yourself. Transferred to technical team, and prompty cut off. Check if there are any temporary issues that are affecting service near you. There seems to be a lot of issues with broadband provision, where people have selected the Digital Voice option. With BT Service Status you can check your BT Broadband, Landline or TV is working. Δ If you sign up to a new contract or renew your contract for a Landline (including call charges, features, add-ons and plans), BT Mobile (including plans, monthly add-ons, call, text, and data charges), BT Broadband, BT TV or BT Sport (including TV and Sport add-ons) the monthly price will increase each year from March 2022. Once you can see the test socket, then connect it up as shown below, and see if you still get the disconnections. Here are some tips to fix BT broadband connection problems and the new BT broadband flashing purple: Broadband prechecks Reboot your router Check BT Broadband status Try a wired connection Try the BT test socket Try your landline These solutions will help you resolve most of the issues with your BT broadband connection. . YouView from BT; BT Sport on TV, Online player or App;. Cheers John Jun 25, 2021. I recently moved home and they said it would take approximately 10 days for the address Select your hub BT Smart Hub 2 BT Smart Hub and Ultra Smart Hub BT Home Hub 3 BT Home Hub 4 and 5 Activation date You should receive an email or text from us confirming your activation date. 677 Mbit/s. Annual price changes and terms apply. Our broadband has been cut off and we have been calling since the 4th everyday and all we are told is “wait until mid night” and nothing happened. Check the black cable with the grey connectors on the end is. £9. Subscribe to this Topic's RSS Feed; Mark Topic as New. In most cases we can switch on your broadband without you needing to be home. If you sign up for a BT TV and Broadband package there's a £30 activation fee and £9. Activation date. Once completed you could have requested a new phone number. You will automatically receive compensation from your provider without needing to take any action. Pay only £1/month for the first three months of your broadband and TV package, then just £50. - theres an issue with you account. So, following the problems on line activation day (the 22nd) which turned out to be a line fault that was then fixed by my existing supplier, I am still unable to connect to my Plusnet broadband service, I have no broadband at all! I have been in touch with Plusnet on several occasions, last Saturda. Re: Activation Date/BT already a nightmare. com and include your BT ID and BT account number in the email. Hello I had my FTTP ONT and Battery Back unit installed on Friday 13th. Hi thanks for taking my call earlier and it was good news to hear the engineer had arrived this morning and your broadband is now up and running. If you did manage to get through to Xbox Support, they wouldn't be able to edit the subscription as it is a subscription provided by a third-party. £51. BT Broadband customers get at least two free licences and can. BT Sport on TV, Online player or App. To check your mobile signal status, use the EE coverage and network checker. Announcements, Guides & Community Updates; The Lounge; BT. Find out what the lights mean on your BT Business hub. On hold for more then an hour. The original switch date was 5th July all the equipment arrived on time and I set it up in preparation for the activation. Hi, I have made the mistake of moving from Sky fibre to Bt Fibre. One is normally enough but we can send up to two more discs to cover your home. The best way forward is to call our Broadband Team directly on 08080 034 515 and we'll look into this for you. so there was no issues there… now all there was to do was wait for it to be activated. On 17/06 BT support team told me that there is a glitch in the orde. Sky told BT the number had been reallocated - migration denied. I thought it’s a straightforward transfer. For the home; For business and public sector. . g. However, it's. Your activation date isWell it's supposed to be today before 12pm and I'm still waiting just under 4 hours to go but I'm not holding my breath after reading of similar problems regarding BT broadband activation I've even had the email confirming I've got broadband but no we haven't , tempted to cancel this and go with skyLearn about BT Sport, available with Broadband. I called BT and reported the same issue and they asked me to wait until 26th May due to bank holiday weekend. If your activation or start date is delayed, we'll let you know by text, email, or phone. The engineers came installed the new line from the pole overhead and box on the outside and inside all lights were on the. Told their system shows the line as active, so this is not an activation problem, and I need to go through the technical team. . It seems like there may be an issue with this from the post you've added on. Decided to switch to Vodafone broadband due to them being much cheaper than BT and could provide it as quick as BT. YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Landline & Mobile. £39 per month. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. I called bt again and was promised it would be on by midnight on the 22nd. However, it's. So, reading other posts, I am not alone with my recent activation issues. Find out how to activate your SIM, fix common problems and get the most out of your phoneGot total broadband and phone installed yesterday, engineer came round, fixed the line, postie turned up with the hub. An hour and a half after the appointment window ended, the online chat told me openreach had said they did. Safe to say I'm already frustrated with how long it took to presumably be able to use my broadband. . Has anyone else had issues with activation when switching over to bt broadband? Awful first impression to the company. On 17/06 BT support team told me that there is a glitch in the orde. I ordered broadband and it was due to be activated with an engineer visit on the 7th. . You should not have contacted Sky to cancel, BT (or any ISP) would have handled that. We are so annoyed. An engineer will visit your home within the confirmed time slot we’ve given you to install the new line. Set up your BT internet in 8 simple steps. Great. How do I connect to a BT Wi-fi hotspot with my laptop? Learn how to connect to a wireless network. On 4th October I ordered FTTC from BT as our cabinet had just received a fibre connection and Talk talk were not offering it. 3. Get our superfast unlimited fibre broadband. BT broadband activation delay Hi, I’m hoping someone might be able to help or shed some light on my problem. This is annoying as my husband is a gaming YouTuber so he needs to be online to play the games. Has anyone else had issues with activation when switching over to bt broadband? Awful first impression to the company. My engineer visit and activation date was scheduled for 26/7/23. If the cable are connected correctly. How to switch broadband. Whether you need support setting up your internet connection or managing your service, you'll find a range of helpful articles. Subscribe to this Topic's RSS Feed; Mark Topic as New; Mark Topic as Read;Hello I switched yesterday from Now broadband to BT fibre broadband. I received my HH5 on Saturday (04/07) and connected it up with no issues, however, my speed has seen no change at all from what I was getting on standard (just over 3mb). com & Community; Broadband. Watch our short video guides or follow our step by step instructions. 99 delivery charge for your BT router. If you’ve got one of these, try these checks. 11. LukeH2022. 5m ethernet cable we’ll send out with your box. The representative told me they are chasing with Open reach team and I called the next day I got the same reply. The best way forward is to call our Broadband Team on 08080 034 515 and we will fully investigate for. 3. Hi All I was wondering if someone could shed light on what could be going on here. For more information, press Dismiss". . 95 setup cost depending on the package. No. Stream eye-opening documentaries, must-see reality, and exclusive Originals. With BT TV, you can create your perfect TV line-up from 5 different packages featuring the very best entertainment and sports. . Announcements. Step 3. I have tried to order Broadband only connection from BT I did this on 30th of November and was given an activation date of 14 Dec A few days before that a warning appeared on the order page, that something was wrong, but a team of specialists was working on it and the activation would still happen o. It means we can do a better job for you and the nation, both now and in the future. If a complaint hasn't already been raised, we will raise one and chase our suppliers for updates and keep you u. You need to prove this by taking it apart, and plugging a microfilter into the "real" test socket as shown on this picture. Get support for BT Broadband, Mobile, Landline, and TV with our knowledge base, or contact us directly via our live web chat or customer service line. To change the activation or start date for your order, please use Chat (during office hours) on the Track your order page. You must activate your card within the period advised by the party who provided you with your card. The engineer came and there was no issues raised however the activation did not occur. 5cm in size. Full Fibre 900 Install. BT Broadband customers get at least two free licences and can upgrade to 15 licences with the first month free Superfast Fibre 2 Unlimited and Superfast Fibre Halo come with 15 BT Virus Protect licences. Home phone including Digital Voice. BT had a date of 15th September, the guy in the Vodafone store near me said they can definitely do 14th September and he can even see that on the screen. So, reading other posts, I am not alone with my recent activation issues. 33 for each calendar day that the service is not repaired: Missed appointmentsExisting BT Sport customers won’t need to do anything differently. I ordered broadband at the end of June with an activation date of July 11. 0800 328 1116. 2: Seeker. my Broadband activation date on the sales order was given as 18th September I have now rang them for the 5th time on 6th October and still not. com & Community; Broadband. i am very frustrated at the lack of consideration BT has had- i have been on the phone constantly about not having my broadband activated- continuous flannel- 2 weeks after it was supposed to be activated- i was given yesterday as the final date it would be activated(i have been given 3/4 dates prev. BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. I have plugged router in phone socket used previously and i get a ref flashing b light, i have spoken 3 or 4 times with BT who keep saying it will. BT. Re: Broadband Activation Delayed - Latest. Hi, My broadband was supposed to be activated when I moved home on the 14th June; however, as of yet, I have an active phone line, but no broadband. Technician: No extra cost – If QuickStart’s unavailable. There would not normally be an issue with ADSL connections unless there is a "Stop Sell" of copper connections for your exchange. Keep an eye on bt. Get help with your BT broadband. Check if there are any temporary issues that are affecting service near you. Come the 20th both the phone line and broadband are not activated, I wait for bt to contact me as instructed via the BT website. I hope the issue is resolved shortly. I am currently in the process of switching from BT to Sky. Hi Everyone, I recently switched from Orange to BT as I was having an issue with my broadband that Orange were far from helpful about. Had 4 people from Sky say the same response: "wow this is really unusual". I decided to move from O2 to BT on the 13/01/2014 and ordered both a bt line and broadband. They have a large number of electronic components which can fail. If this isn't the case the first thing to try is restarting your hub. Due to BT's upcoming price hikes I decided to change my broadband and phone provider to Vodafone as it worked out £27. . The engineer came and there was no issues raised however the activation did not occur. I've spoken to complaints and they suggested that there is an issue with the exchange, but nobody seems to be able to explain what the issue is and how it is going to be resolved. Hi , Thank you for posting and welcome to the Community. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. 1. I ordered BT fibre broadband to my new address on 5/7/23. BT are supposed to activate my home broadband on 15/06 . 900 Mbps Upload + Download. I received email and text on 20th that my order has been completed and broadband and digital voice has been activated. Broadband activation issues and poor. Community; Community;. Signed up 2 weeks ago and activation was today. Order Vodafone broadband Supportfast 100 on 12th October with activation on 26th which is all great, got all the emails etc, router arrived. . You may need to use the. Landline; BT Mobile; Email. We’ll do what we can to help. If you accessed BT Sport via a linear TV channel/platform, then your access to TNT Sports will automatically commence from 18 July. BT are supposed to activate my home broadband on 15/06 . She has been with BT for landline for years (well over 30 years). . When I pressed the Activate button, after a few minutes the screen displayed a message saying this would take some time and to try later. 99 for line installation in 2022 (Uswitch survey of 2,003 broadband users, August 2022). A master socket is the main socket for the phone line in your home, not an extension socket. We know you need your broadband and landline to stay connected. I'd recommend unplugging your router or switching it off until we've confirmed your broadband's ready to use, because plugging it in too early can occasionally cause problems with the router automatically finding the right details to connect to the internet. Activation day. Pause and rewind live shows on our most advanced personal video recorder yet. Since then, I have spoken to BT on several occasions regarding the delay. BT customer service, truly dreadful. , that beats the 1mb we currently get. ACTIVATION. The broadband connection has NOT been activated till now and I have been on the phone with a different customer service person every other day for the last 10+ days. Order Vodafone broadband Supportfast 100 on 12th October with activation on 26th which is all great, got all the emails etc, router arrived. Until today I paid for Sky ADSL2+ broadband for her. To activate your card, you must complete the registration process online. Scroll down to ‘Use your extras, at no extra cost’ and click ‘Manage your extras’. 0 Ratings. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Struggle to connect to wi-fi in some spots? Extend it all around your home with Complete Wi-Fi. Personal; Business; Find a store Network Status Checker Mobile Mobile Phones. Pay only £1/month for the first three months of your broadband and TV package, then just £50. We left BT last month, changed to TalkTalk, realised we'd made a mistake and arranged to switch back. Find a hotspot and learn how to connect your devices. Have there been situations where BT have provided 'new' customers with a 4g hub while waiting for the delayed FTTP installation problems to be resolved, or is this only available to Halo customers? Another expensive option under consideration is to keep the Sky FTTC and phone line, and order BT Full Fibre and Digital Voice with a new telephone. Month 4 from £32. Hi, I am encountering activation issues with my broadband connection, I am wondering if anyone else has had similar issues. You move into a new house and are told by your ISP that Openreach’s Fibre-to-the-Premises broadband network is available to the property, but soon after placing your order it becomes clear that some part of the network hasn’t been completed. The smart hub arrived. . . I have been advised that as I am switching from BT to Sky there is no need for an engineer to visit or set anything up as both companies use the same BT Openreach equipment; I can. I have plugged router in phone socket used previously and i get a ref flashing b light, i have spoken 3 or 4 times with BT who keep saying it will. My broadband and phone was supposed to activate 4th April. BT advised my broadband should have been activated on the 31st of May and that they would be in touch to let me know when everything was ready. So, reading other posts, I am not alone with my recent activation issues. 19-05-2023 11:22 AM - edited 19-05-2023 11:23 AM. 31-08-2021 1:10 PM. Check that the power switch on the back of your Hub is on, the power cable’s plugged in correctly at the mains and that power is on. . BT Web Protect helps protect you from viruses, scams and phishing attacks by warning you if you're about to visit a potentially harmful website. After being told several reasons for the delay, such as line issues etc, I was finally told yesterday that all the work had been completed and that m. If you fail to activate your card within this period, the card will be cancelled, and you will not be able to access the funds. The flashing purple light suggests you’ve got no broadband connection at all, so the first thing to do is check everything is plugged in properly. Get help and track your orders. Black Friday deal. The letter also stated that "Your broa. I had ordered a BT broadband connection on the 24th May and it was supposed to be activated on the 3rd June. You may need to use the. I moved into my new build home last Friday and placed a order with BT broadband, it was arranged to be delivered tommorow and activated Friday, however they have since been in touch stating openreach are having issues it will not be ready until the 17th of this month but delivery and activation will still be made tommorow, activation Friday, I was annoyed but got over it. BT Broadband Talk service terms What we provide. The adviso. Started the process of upgrading from my fixed 2meg connection to BT Max last Thurs. There may also be a £9. I've taken the plunge on Fibre with BT because of the free sports channels but not particularly impressed so far and thats before it has been activated. . It was delayed for two weeks initially as openreach were not allowing Simultaneous phone and broadband activation. To check your mobile signal status, use the EE coverage and network checker. Enter postcode to see availability. However, my new flat doesn't have the hub for Virgin Media. Repair is delayed after your broadband or landline stops working. I have not recived an email or text to say the broadband and landline has been activated which I understand may be normal. Option 2. Pick a BT TV Sport, Big Sport or VIP BT TV package and get access to discovery+ Premium (including TNT Sports), or choose a BT TV Entertainment or Big Entertainment package and get a discovery+ Basic subscription. Looking for some help and advice (possibly mod help) with my Mum's new broadband that went live today. BT TV Box Pro, TV Box Mini): Go to the app store on your TV and install the discovery+ app. Solved: Any advice/help on how to proceed would be welcome. One email in the morning to confirm that im being connected. If you like a post, or want to say thanks for a. More options. 0 Ratings. Had an email saying activation date and engineer visit for the 13th July 2016 (today). New 24-month BT Broadband and BT TV contracts required. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Order 13th Auguest for a line install and act. Account and Billing. Either way, I can testify that Vodafone is abysmal at keeping the customer u. none of the Vodafone help lines seem to be working todayA BT ID is the username and password you need to manage all your BT services online. If that fails, feel free to email me at tv. Then it was pushed to the 20th.